please mention that you saw the job posting at www.purojobs.com
NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant — to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions. To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality. NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.
A. JOB SUMMARY
Under the direction of the Team Managers, the primary objective of the Agent position is to provide
world-class service to our customers in an accurate, efficient and courteous manner on every call as
measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value
B. JOB OPPORTUNITIES
Duties and Responsibilities
• Respond to incoming customer billing inquiries by following techniques provided and approved by training.
• Effectively handle incoming customer call/e-mail inquiries within established periods.
• Basic comprehension of Microsoft subscription services and familiar in a Windows-based environment
• Introductory understanding of e-mail programs, DUN – Dial-up Network, Control Panel, Internet Properties,
Modems and network Components.
• Track and report processes aimed at identifying specific service issues resulting in quick resolution of
identified issues.
1. Customer Service Representative (Telecommunications)
2. Directory Assistance Agents
Qualifications and Requirements
• Demonstrated listening and problem-solving skills
• Team Player
• Willing to work on rotational shifts/days including holidays and weekends
• Must be able to work on occasional overtime
• Can type 35 words per minute
• Fresh graduates/Entry level applicants are encouraged to apply
3. Collections Agents
Qualifications and Requirements
• At least a High School Graduate
• Proven strong verbal presentation skills to customers
• Demonstrated in-depth, creative problem solving skills and excellent decision-making abilities.
• Driven and self-motivated.
• High ethics and good overall judgment.
• Ability to work independently to complete assigned tasks in a timely manner.
• Willing to work on shifting schedules, weekends and holidays if needed.
• Can type at least 25 words per minute
• Must be able to operate two or more independent computer systems simultaneously.
• Applicants should be Filipino citizens or hold relevant residence status
• Fresh graduates/Entry level applicants are encouraged to apply
• Full-Time positions available.
4. Sales Agents
Qualifications and Requirements
• At least a High School Graduate
• Proven strong verbal presentation skills to customers
• Demonstrated in-depth, creative problem solving skills and excellent decision-making abilities.
• Driven and self-motivated.
• High ethics and good overall judgment.
• Ability to work independently to complete assigned tasks in a timely manner.
• Ability to position the product not only as a NEED for the customer but also to show customer the VALUE it offers.
• Has basic knowledge of MS Office software and functions.
• Has basic knowledge of MS Office software and functions.
• Ability to trouble-shoot in response to customer inquiries.
• Work experience in sales environment, preferred but not required.
• Willing to work on shifting schedules, weekends and holidays if needed.
• Can type at least 25 words per minute
• Full-Time positions available.
• Fresh graduates/Entry level applicants are encouraged to apply
• Applicants should be Filipino citizens or hold relevant residence status
5. Technical Support Representatives (Gaming Console)
Duties and Responsibilities
• Applicants should be Filipino citizens or hold relevant residence status
• Constantly updated to new software and technology
• Advanced understanding of the current version of Windows (operating systems)
• Has a demonstrated technical aptitude to learn gaming consoles and home networking connectivity issues and concepts.
• Adept at consumer electronics and microcomputers
• Basic understanding of home networking hardware and configuration
• Has a consuming drive to solve technical problems and “puzzles”
• Can successfully communicate with customers to gather information and learn about their needs and expectations.
• Basic knowledge of video games and their core audience
• Collaborates with others to ensure the customer issues are resolved
• Understands the concept of "solution delivered" on first contact
6. Spanish Speaking Collection Agents
QUALIFICATIONS AND REQUIREMENTS
• Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Engineering (Industrial), Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
• Excellent proficiency in both SPANISH and ENGLISH.
• Strong interpersonal, written, and oral Spanish and English communication skills.
• Strong negotiating, problem solving and good judgment skills.
• High ethics, great sense of integrity and professionalism.
• Applicants must be willing to work in Metro Manila
• Applicants should be Filipino citizens or hold relevant residence status.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.
• Required language(s): SPANISH, English
C. COMPENSATION and BENEFITS:
• Php 12,500-18,000 BASE RATE
• Php 5, 000 UPON REGULARIZATION
• 20% Night Differential
• Free Meal
• Paid Training
• Medical and Life Insurance
• Fast Career movements (Promote-From-Within Policy)
• Fun, comfortable and professional working environment
• Recreational facilities
• Sleeping Quarters
• Shower Rooms
• Performance Bonuses
• Open door policy
• Flexible Shift Scheduling
• Out of town team building activities
APPLY NOW! Bring your resume and be assessed right away!
NCO Recruitment Center
4th Floor Eugenio Lopez Jr., Communications Center,
ABS-CBN Compound, Mother Ignacia Avenue, Quezon City
9817585, 9817564, 9817558 to 60
Recruitment Mobile No: 0917-8617935
manilarecruitment@ncogroup.com
Come for the job, stay for the career.
please mention that you saw the job posting at www.purojobs.com
